FREQUENTLY ASKED QUESTIONS (FAQ)

 

If you don’t see your question answered here, send us an email at info@flamencoarts.org

How long will the programs be available?

The programs you purchase will be available for viewing from the premiere start date and time listed to Friday, April 29, 2022, at 11:59 PM, PST.

Are there subtitles and written translations?

Some, not all information has been translated.

  • Most of the films include English or Spanish subtitles for the speaking parts only.  
  • The English version of the script for Volver is on the “full details” page.
  • Information on the Education page is in English and Spanish
  • A condensed version of the artist bios or synopsis of the film will be available in a PDF document. You will be able to print this document and use it as a guide while viewing the films.
Can I donate to the Flamenco Arts Festival?

Yes. There are many ways to donate.

  • When purchasing a ticket to the virtual festival on Ticketsauce you can also make a donation.
  • You can purchase a t-shirt to support the Access to the Arts Initiative.
  • Visit our Support page for more information on becoming a sponsor, community or business partner, volunteer, Board of Director, or advisory committee member.
What is the cancellation policy?

All ticket sales are final, no refunds or exchanges, but consider the following:

    • If the virtual event is cancelled, you will receive a refund for up to two weeks after the announcement is made.
    • If the virtual event is rescheduled and the new date does not work for you, you will receive a refund for up to two weeks after the announcement is made.
    • Your original ticket will be honored for the new rescheduled date.
    • You may donate your ticket back to the FAF as a tax-deductible contribution.  You will be provided with documentation regarding your gift.  Contact us at  info@flamencoarts.org for details.
How do I join the virtual event?

During the week of April 18th, you will receive an email with log-in instructions.  If you do not receive the log-in email, please check your spam folder.  If the log-in email isn’t there, contact us at info@flamencoarts.org

What should I do before the program starts?

Check your device early and make sure your device’s sound is turned on and unmuted.

Who should I contact if I have questions or technical issues?
  • For technical issues only, contact support@email-help.com

The above information is subject to change at any time.